24/7 GYM ACCESS FOR MEMBERS 9527 6165 14-16 Commodore Drive Rockingham 6168

FAQ

Frequently Asked Questions at 24/7 Power Fitness Rockingham

When is the club open?

Members can enjoy 24/7 access, including public holidays. Casual visitors can access the club during staffed hours only. Staffed hours are: Mon – Fri: 9am to 1pm, then 4pm to 7pm. Saturdays from 9am to 12pm.

How do I join?

Just pop into our club any time during staffed hours and complete the membership paperwork. No appointment is necessary and signup takes around 10 minutes. Or, feel free to send us an online signup enquiry, and one of our staff members will get back to you to organise a time to come in.

Do I need to go through a signup process if I am just a casual visitor?

If it is your first visit, you will only need to read and sign a gym disclaimer form. For any subsequent visits, you will just be required to sign the log in sheet, and pay the casual fee.

How long do I have to sign up for?

There are no lock-in contracts and no specified membership period. Our fortnightly direct debit memberships can be put on hold, or cancelled at any time.

How do members pay for their membership?

Members can pay by direct debit from a bank or credit card for a fortnightly Direct Debit Membership, or choose to pay up front for a whole year.

How do I access the gym when it is not staffed?

You will be issued with a swipe card to give you 24/7 access to the club, including public holidays. For security reasons, you must swipe your own card each time you enter the gym. Entering the gym with the swipe card of another member is not permitted.

I’ve lost my swipe card, what do I do?

You must swipe your card every time you enter the gym (both during staffed and non-staffed hours). Please advise us immediately if you have lost your swipe card so that we can ensure that no one enters the gym illegally. Replacement swipe cards are available from reception during staffed hours for a cost of $19.00. Cards are replaced free if they start to wear.

I’ve left my swipe card at home and the gym is not staffed. Can I use another member’s card to gain access?

For security reasons, we must keep a record of who is at the gym at all times. Therefore, entering the gym with another member’s card is strictly prohibited, and is in breach of the membership agreement. Both parties involved will be issued a fine, and will have their membership suspended or cancelled.

What do I do if my swipe card isn’t working and the gym not staffed?

Please call one of the numbers on the door, and we can give you access remotely (provided that you have your swipe card ready, and can quote us your number). Please note: for security reasons, we must keep a record of who is at the gym at all times. Therefore, entering the gym with another member’s card is strictly prohibited, and is in breach of the membership agreement.

Will I be shown how to use the gym equipment?

A free orientation session is available to all new members, and this can be booked at reception with one of our experienced trainers. Our desk staff are all qualified with a minimum of Cert 3 training, and will show you how to correctly use any equipment if needed.

Is personal training available?

We have personal trainers available to help push and motivate you to achieve your goals. Please click here for our PT Bio’s and contact information.

How does the billing process work?

If you are a Fortnightly Direct Debit member, you would have provided us with your account details for billing (which are processed through EziDebit). Payments are processed Monday-Friday by EziDebit before 9am Perth time. If your billing day falls on a weekend, your payment will be brought forward to Friday morning. To avoid incurring dishonour fees from Ezidebit (and/or your bank), please ensure that adequate funds are available in your account before 9am on your Direct Debit Day, to allow payment to be taken. If you change account details or lose your credit card and cancel with bank, you will need to fill in a new direct debit form- Please see us at reception during staffed hours to arrange this.

Can I put my membership on hold?

Fortnightly Direct Debit Memberships can be placed on hold for up to three months, in any given 12 month period. You can obtain a Membership Hold Form from reception during staffed hours. To avoid mistakes being made, we are unable to take Membership Hold details over the phone, via Facebook or email.

How do I cancel my membership?

Fortnightly Direct Debit memberships can be cancelled at any time. All cancellations must be done by completing a Member Cancellation Form in person- which is available from reception during staffed hours. We do not accept cancellations over the phone, or via Facebook/email. Your swipe card must also be returned at this time. Please note that we do not charge a cancellation fee, however memberships must be up to date and arrears paid for, before they can be cancelled.

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